Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Anthony Filmer

September 16, 2023

1  out of  5 rating by Anthony Filmer
"Absolutely horrible service of an agent who only lies to you to continuously make money. One of the greediest agents I have ever met. Crystal specifically was horrible in service. DO NOT RECOMMEND, she should not be in this work field, but I doubt she will last much longer. I called multiple times and was never fully helped, continuously lied to, and almost manipulated into increases my premium fee for no necessary reason."

Kenzie Jade

September 16, 2023

1  out of  5 rating by Kenzie Jade
"If I could give 0 stars I would. I’ve had multiple different issues with this agent plus crystal who works for Erin. Crystal lied to me 3 times, told they would make a choice for me when that choice was illegal for them to make without my permission, told me that she said that to me because I sounded “iffy”. She admitted to lying to me, she had an attitude also. When my mother in law tried calling to help me figure it out, crystal was very rude to her as well. Very unprofessional! You don’t want to loose money for your company then be professional! DO NOT RECOMMEND."

Connie Jo Morales

August 10, 2023

5  out of  5 rating by Connie Jo Morales
"Rosie, & all the girls in the office, are always so professional, kind, & always ready to help in any way."

Ktewa Coriz

April 2, 2023

1  out of  5 rating by Ktewa Coriz
"Not even worth a star waited a whole day for a tow service n i hadd to tow my vehicle myslf not worth roadside assistance"

Nicole Bridges

February 20, 2023

5  out of  5 rating by Nicole Bridges
"Love working with Erin and her team!"

Chip Saltman

February 13, 2023

5  out of  5 rating by Chip Saltman
"This agency truly has service and best practices at the forefront. Erin's professionalism and problem solving helped us resolve problems related to a very difficult claim. We couldn't ask for a more personable and competent agent! Norva & Chip Saltman"

Joel Cardenas

January 4, 2023

5  out of  5 rating by Joel Cardenas
"Thank you Erin! Been with you and your insurance for almost 30 years"

Mike Allen

July 1, 2022

5  out of  5 rating by Mike Allen
"My wife and I have been very fortunate to have Erin as our State Farm agent for over 16 years. She is patient and kind while providing the support we need in dealing with insurance matters. I am grateful for everything she has done for me and I feel confident that Erin will be there for my wife and I when we need her in the future."

Michelle FaithLove

June 20, 2022

5  out of  5 rating by Michelle FaithLove
"Thank you Erin Carnett for your wonderful 🏆 assistance with my insurance needs. I felt safe and well taken care of. Driving is a privilege and finding a 💎 Agent like Erin Carnett is certainly a unexpected joy. I have PTSD and my anxiety was at a 7 when my phone 📱 rang back on this First National Holiday. 6-19-22 and within a few minutes Erin took care of my needs, answered my concerns. PS My anxiety dropped and I can rest easy knowing I’m covered. 😌"

Shyanne Ornelas

March 4, 2022

5  out of  5 rating by Shyanne Ornelas
"I have been with Eric Carnetts State Farm insurance for almost 8 years now. I have always loved their insurance coverage and the fact that when your a loyal customer they show you how valued you are. They give me and my husband amazing rates for both are car and home insurance. I highly recommend this Statefarm! Also if you get to talk to Rosie shes the sweetest lady you will ever talk to."

Pam Baldwin

January 31, 2022

5  out of  5 rating by Pam Baldwin
"Thank you Ms. Rosie for assisting with my policies to get the information needed in such a professional and quick fashion."

Marissa Gallegos

November 15, 2021

5  out of  5 rating by Marissa Gallegos
"Outstanding. Erin and her team are always a pleasure to deal with. Very helpful with insurance whether it's home or auto. I will always recommend."

Trudy Read

October 14, 2021

5  out of  5 rating by Trudy Read
"Erin has been our agent for over a decade. She's very nice and sensitive to our insurance needs. We will always reccomend her!"

Pete Hughes

September 13, 2021

5  out of  5 rating by Pete Hughes
"Consistently outstanding service from Erin and her excellent staff."

Jenryll Gattington

July 21, 2021

5  out of  5 rating by Jenryll Gattington
"Been talking care of me and mine for years. Stays on top of things. A+++"

Tina Borek

June 30, 2021

5  out of  5 rating by Tina Borek
"Recently went through a very difficult time, and Erin was kind, caring and supportive helping us reevaluate our insurance needs"

Richard Vaughn

June 17, 2021

5  out of  5 rating by Richard Vaughn
"When I moved to New Mexico from California, I decided to stay with State Farm. I'm glad I did! Last Saturday, my car and truck were hammered by billiard ball-sized hail stones. I called Nicole at Erin Carnett's State Farm office and she gently led me through the process with a step by step explanation. Now I'm well on my way to getting both vehicles repaired. State Farm rocks! So does Nicole!"

Dylan Carter

March 25, 2021

1  out of  5 rating by Dylan Carter
"Erin is the most unhelpful person in all of car insurance. She was unwilling to make a simple phone call to our bank lienholder stating there was an error made in the paperwork and we lost over $400. She tried to overcomplicate the situation and didn't realize that her pride got in the way of who was to blame. It literally did not matter who made the mistake and our bank just asked that she call them to verify that we were paying for insurance on our car. Erin declined to do so and we continuing to lose money. I don't understand how one person can feel like they are doing their job when their clients are losing money based on a very simple and easy clerical error. Do not trust Erin with your money."

Gabriel V.

January 28, 2021

5  out of  5 rating by Gabriel V.
"Erin is a great local agent. Nice team members and great rates!"

Pamela Angeles

December 31, 2020

5  out of  5 rating by Pamela Angeles
"Went here to get help setting up my new drive safe and save beacon paired with my car. Agent Cruz was happy to assist me with that. He was very helpful and provided very good customer service."

Dwayne Rogers

July 26, 2020

5  out of  5 rating by Dwayne Rogers
"An awesome agency that’s treats each customer with TLC. I was a huge fan of my agent before I moved to Albuquerque and I’m still happy to continue my relationship here."

Teresa Larragoite

February 5, 2019

5  out of  5 rating by Teresa Larragoite
"Mikki was wonderful. She was patient and knowledgeable was able to set up the policy answers all my questions and then include my vehicles with such ease. So glad I called them!"

Elaine Montoya

January 21, 2019

5  out of  5 rating by Elaine Montoya
"Finally! An insurance agent who really listens! I’ve been with State Farm for several years, initialing with a fairly high-profile agent who markets his name a lot. While he spends his time and money marketing, he hands his clients off to his team of poorly trained, unresponsive personnel, who’s primary goal is to sell you more insurance - even if you don’t need it. So I decided to start the year with a change: time to find a new agent. I believe I have found the best: Erin Carnett After researching many State Farm agent online, I narrowed my list down to two. For me, customer service was much more important than proximity to their office. After reading many positive reviews about Erin, I called her office and spoke with Mikki. I expressed my concerns about our current State Farm agent. Her responses convinced me I was headed in the right direction. I transferred our policies to Erin’s office. We met with Erin last Friday for our initial meeting to review our current insurance coverage. Nicole Quintana greeted us at the front desk and was extremely pleasant – and intelligent. Mikki stopped by shortly after to introduce herself. She has a very positive, energetic personality. It was great to put a face to the person we had been speaking to on the phone. I assumed our meeting with Erin would be just the bare minimum. Because of this, I had compiled a list of questions I wanted to make sure I had time to address. After meeting Erin, I started in on my list of questions, knowing Erin would probably be rushed. I was presently surprised when Erin slowed down the conversation, and took it from the top in a calm and unhurried manner. She spent a substantial amount of time with us, providing a thorough evaluation of our current policies. She explained clearly what our coverage was, where we were underinsured - and, believe it or not - where we were over insured. I struck insurance agent gold! And more importantly, I left feeling confident that our coverage was what we needed. Erin takes the time to listen, explain…and care."

Frank Romero

June 20, 2018

5  out of  5 rating by Frank Romero
"Erin and her entire staff are awesome! I have been a State Farm customer since 1972 and Erin Is the best Agent I have had. She is honest and straightforward. She is in business to make money, but if she can help you save money elsewhere, she will guide you in that direction. I had an life insurance review with Erin and I had a term policy with another company that I was planning to drop. Erin encouraged me to call my agent to see if I could covert to a permanent policy and save money and sure enough I did and saved. Thank you Erin! Frank"

Nina Summers

April 17, 2018

5  out of  5 rating by Nina Summers
"Erin and Mikki have been wonderful since my son passed away. They have above and beyond. I truly have been taken care of."